Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information when you use UpStore's services.
Questions? Contact Us1. Information We Collect
UpStore follows a minimal data collection approach. We only collect information necessary to process your orders and provide our services effectively.
Information You Provide:
- Name and phone number for delivery
- Delivery address and location details
- Product preferences and special requests
- WhatsApp messages and communications
Automatically Collected:
- Website usage patterns (anonymous)
- Device type and browser information
- Order history and preferences
- Delivery confirmations and timing
Important: We do not collect payment information as we use a cash-on-delivery system. All financial transactions happen directly between you and our delivery team.
2. How We Use Your Information
Your information is used exclusively for providing our marketplace services and improving your experience:
Order Processing & Delivery
Coordinating with Nigerian vendors, arranging delivery, and keeping you updated via WhatsApp
Customer Communication
Sending order confirmations, delivery updates, and responding to product requests
Service Improvement
Understanding popular products, delivery preferences, and optimizing our sourcing network
Business Operations
Maintaining order records, calculating commissions, and coordinating with vendor partners
3. WhatsApp Communication
WhatsApp is our primary communication channel. Here's how we handle your WhatsApp data:
- Message Content: Used only for order processing and customer service
- Phone Numbers: Stored securely for delivery coordination and updates
- Media Files: Product photos shared are used for order verification only
- Business Hours: We respect your time and communicate during reasonable hours
WhatsApp Privacy: We comply with WhatsApp's terms of service and business policies. Your phone number and messages are handled according to WhatsApp's privacy standards.
4. Data Sharing & Third Parties
We share your information only when necessary for service delivery:
✓ We Share With:
- Nigerian vendors (product details only)
- Delivery partners (name, phone, address)
- Payment processors (minimal transaction data)
✗ We Never Share:
- Personal data with advertisers
- WhatsApp conversations with third parties
- Customer lists or contact information
5. Data Security & Protection
We implement appropriate security measures to protect your personal information:
Encrypted Communication
WhatsApp messages are end-to-end encrypted
Secure Storage
Customer data stored with industry-standard security
Limited Access
Only authorized team members access customer information
6. Your Rights & Choices
You have control over your personal information and how we use it:
Your Rights Include:
- Request data deletion
- Access your stored information
- Correct inaccurate data
- Opt out of communications
How to Exercise Rights:
- Contact us via WhatsApp
- Send written request
- Verify your identity
- We respond within 48 hours
7. Data Retention
We retain your information only as long as necessary for business purposes:
8. International Data Transfers
Since we work with Nigerian vendors, some of your information may be shared internationally:
- Order details shared with Nigerian vendors for sourcing
- Minimal information required for product procurement
- All transfers comply with applicable data protection laws
- We ensure vendor partners follow privacy best practices
9. Cookies & Website Analytics
Our website uses minimal tracking to improve user experience:
Essential Cookies:
Required for website functionality
- Shopping cart data
- User preferences
- Security features
Analytics Cookies:
Anonymous usage statistics
- Page views and navigation
- Popular products
- Performance optimization
10. Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via WhatsApp to active customers. The updated policy will be posted on our website with the revision date.
Questions About Privacy?
We're committed to transparency about how we handle your information. If you have any questions or concerns about our privacy practices, don't hesitate to reach out.
Contact Us About PrivacyLast updated: July 5, 2025
This policy complies with Rwandan data protection regulations