Frequently Asked Questions

Simply add items to your cart and proceed to checkout. You'll be redirected to WhatsApp where you can confirm your order, provide delivery details, and communicate directly with us. We respond instantly to WhatsApp messages during business hours.

Payment is required just before we confirm delivery. We accept Rwandan Francs (cash), MTN Mobile Money, Airtel Money, or bank transfer. You pay right before we deliver your items to ensure everything is ready.

Products ordered on our site are delivered within the same day. We have local vendors within Rwanda ready to fulfill your orders quickly. For special product requests not listed, sourcing can take 24 hours to a couple of days depending on availability.

We currently deliver only within Kigali city and surrounding areas. We will let you know the exact delivery cost once we confirm your location and verify the price with a Moto (bikeman). Delivery fees typically range from 500-2000 RWF depending on your specific location.

Absolutely! Our specialty is sourcing any Nigerian product you need through our network of local vendors in Rwanda. Just use our 'Request Product' feature or contact us on WhatsApp. We can find almost anything within 24 hours to a couple of days depending on availability.

All our vendors are verified local business owners in Rwanda. Food products are checked for expiry dates and proper packaging. You can always give us feedback on products and we will be sure to check and address any quality concerns.

For items you need quickly, we offer urgent sourcing and same-day delivery within Kigali. This service includes priority sourcing from our local vendors and expedited delivery when possible. Additional fees may apply for urgent requests.

We're always looking for reliable local business owners in Rwanda who can supply Nigerian products. Contact us via WhatsApp with details about your products, location in Rwanda, and capacity. We require quality samples and references before partnership approval.

Yes! We specialize in bulk orders for restaurants, events, or personal use. Bulk orders receive special pricing and priority handling from our local vendors. Contact us directly to discuss your requirements and get a custom quote.

You can give us feedback on products and we will be sure to check and address any issues. For quality problems, damaged items, or wrong products, we'll work with our vendors to resolve them. If anything is discovered wrong, we will discuss with the vendors for refunds.

WhatsApp allows us to provide instant responses and personalized service. We respond immediately during business hours, send real-time updates, share photos of available products, and maintain direct communication with our local vendors. It's also widely used in Rwanda and makes ordering more convenient.

Our prices include the product cost and delivery within Kigali. We'll confirm the exact delivery cost once we verify your location with a Moto (bikeman). You'll see the total price in RWF before confirming your order. Payment is required just before delivery confirmation.